A: We take pride in delivering the highest quality eyewear, so we won’t send it to you until it is perfect. We generally give 10-15 business days however you may receive your product sooner.
A: If you are unsatisfied with your glasses in any way, we offer a 14-day return policy following delivery of our products where you can ship them back to us. After that window we will only accept returns for manufacturer defects under warranty.
A: Our products are guaranteed for one year for both the frame and the coatings. If you experience any issues please email us at info@directvisioneyewear.com and we will work together with you to understand and resolve your concerns.
A: As we mentioned above, we give ourselves 10-15 business days to get your order perfect, that being said we are often faster than we anticipate so we will ship your order as soon as it is complete.
A: Instead of at home service, we offer a virtual try-on experience which is much faster than at-home try-on and offers similar results. If you are ever not fully satisfied with your purchase you can return it for full refund or exchange within 14 days of receiving it.
A: Yes, we sell multi-focal and digital progressive lenses, with the option to choose a balanced design, a distance design, or a reading design. If you prefer regular bifocals, please email us at info@directvisioneyewear.ca and we will do our very best to accommodate your request.
